Nov. 9, 2022 --  As technology and access to information evolves, Tulsa City-County Library is continually seeking to remain a community information hub by providing digital equity in the community.

   TCCL recently conducted a Technology Impact Survey, an online tool designed by the library to better understand how customers use public technology resources and services.

   “This is a great way to see how library customers are currently accessing technology and how we can improve services to achieve the highest benefit for the community,” said Kimberly Johnson, TCCL CEO. “We strive to ensure equal access to all citizens in Tulsa County by providing current technology services. Seeing different trends, librarians can focus resources to help improve lives in our community.”

   More than 3,000 survey respondents shared how they have used technology and information resources in the past year through TCCL.

Highlights from the survey include:

  • Nearly a third of respondents use the library 1-3 times per month, while a quarter of respondents use the library more than once a week
  • The three main technology services utilized by survey respondents are public computers, wireless internet and use of our equipment to copy, scan or fax
  • 68% of respondents used library technology for educational use, including conducting research, taking classes, completing homework, and applying for a degree/certification program or financial aid. Of those who applied for a degree/certification program, nearly 91% were admitted to the program. Of those applying for financial aid, 67% received it.
  • 28% of survey respondents used technology for employment opportunities, including job searches, working on resumes and submitting job applications. Of those who applied for a job, 78% were invited for an interview. 125 survey respondents gained employment using library technology.
  • 24% of respondents sought health and wellness information. Of those learning about exercise or fitness, 84% made changes in exercise habits based on what they learned. Of those learning about diet or nutrition, 87% made a diet change.
  • Of those utilizing library technology for entrepreneurship, 68% performed business-related research; 42% managed their existing business. 64 survey respondents started their own business using library technology.
  • Respondents also report using library technology to communicate with friends and family, research products, keep up with current events and learn about politics and social causes

   Johnson added that the results showed how access to technology provides an outlet to a community seeking a diverse use of services, resources and information.

   “From education, employment opportunities, and small-business development to health and wellness, the library is many things to many people,” Johnson said. “We are here to help you achieve your goals. In an increasingly digital world, the library is committed to providing public access technology, instruction and discovering better ways to connect and grow.”

   For more information on TCCL programs and services, visit www.tulsalibrary.org or call the AskUs Hotline, 918-549-7323.

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