Tech Services

Public Access Computers

All 24 Tulsa City-County Library locations offer public computer access.

Using Library Computers

Customers are only allowed to use their own card, issued in their name, to access the computers and abide by the session times associated with one card. Customers may not lend their card, sell their time, or otherwise transfer their daily Internet time/usage privileges to any other user.

  • In order to use library Internet computers, a customer must have a valid Tulsa City-County Library card.
  • Courtesy/visitor cards are available under certain circumstances. Please ask at the service desk.
  • Customers must agree to the terms in the Internet Usage Policy (see Policies & Governance)

Printing

  • You may print from all public access computers.
  • Black & white prints are 10 cents each.
  • Color printing is availabe for $.25/page.
  • See above for wireless printing information

What Is Available On The Computers?

Software is available to use in the following categories in addition to all library online resources:

  • Accessories
  • Games
  • Graphic Design & Photography
  • Internet & Websites
  • Microsoft Office
  • Music & Video Making
  • Presentation & Visualization
  • Programming

WiFi

All Tulsa City-County Library locations offer wireless Internet access.

Wireless Access Policies:

  • All Tulsa City-County Library locations offer wireless internet access (Wi-Fi) to users who have mobile devices that are 802.11 (a/b/g/n/ac compatible).
  • The service is free and available inside the library facility during hours the library is open and within range of the wireless reception outside the building at all hours.
  • Other than keeping the service up and running, the library cannot offer any technical support for user hardware or connection settings. The library cannot guarantee that your device will be able to connect to our wireless service.
  • Using the library's wireless internet access for any illegal activity, including violating copyright or other rights of third parties, or in a manner inconsistent with the library's system or its proper operation is in violation of the law and library policy and will result in loss of access.
  • The library's wireless access is not a secure network. Cautious and informed users should not transmit any personal information - like credit card numbers, passwords or other sensitive data - while using this service. In addition, the library recommends that users have up-to-date virus and spam protection on their devices. The library is not responsible for any compromised information or hardware/software damage due to security issues.
  • Users will need to operate on battery power as library outlets are not available for use with this service except in designated areas at some library locations. Rearranging of library furniture to access an available outlet is not permitted.
  • This wireless access is available in as much of a building as possible, but users may encounter "dead" spots where wireless reception is unavailable or limited.
  • When using sound, customers are expected to use headphones so as not to disturb other customers.
  • Any restriction or monitoring of a minor's access to the library's wireless network is the sole responsibility of the parent or guardian.
  • Tulsa City-County Library assumes no responsibility for the safety of equipment or for compromise of device configurations, security or data files resulting from connection to the library's wireless access.
  • TCCL's "Internet Usage and Safety Policy" is incorporated into this policy and is applicable to Wi-Fi users at the library.

Wireless Printing

How Do I Print When I'm Connected To The Library's Wifi?

Print virtually any document or web page from your Internet-connected device to one of our library printers. You can even send jobs from home! Black & White printing is $.10 per page and Color Printing is $.25 per page.

To Print Wirelessly From A PC Or Mac:

  1. Visit our print site
  2. Select BW or Color printer
  3. Enter a name or library card number in the box labeled "User Info" (You must use a library card to pay using your library print account.)
  4. Select the file or URL you wish to print
  5. Click the forward button 
  6. Click the green printer button to approve the print job
  7. Visit a print release station at any location within 24 hours to print your jobs

To Print Wirelessly From Your Mobile Device

  1. Visit http://www.printeron.com/apps.html to install the PrinterOn app for iOS or Android
  2. For instructions for your device, visit http://www.printeron.com/print-now.html
Using the Catalog

How do I import my lists from the Legacy catalog into the new catalog?

You can import your lists from the Legacy catalog. Here's how to do it.

1. Click the My TCCL tab at the top left corner of the page.
2. Log In to your account with your username (if you have one) or barcode (your library card number) and your password (which is the same one you used on the old site).
a. The first time you log into the new site, you will be prompted to create a username and answer a couple of account questions.
3. Once you are logged in, hover your mouse over the My TCCL tab. Under the column titled My Collections, click For Later. 
a. For Later is the new home for your saved titles, but you will need to import them from the Legacy Catalog.
4. In the middle of your screen, is a small gray box prompting the migration of your items. Click the red Import List Items button to bring up your saved titles and you’re done!

Making Your Lists/My Shelves Public or Not
Our new catalog includes many social media aspects. You have the option of making your reading/viewing/listening lists in My Shelves (Completed, In Progress and For Later) public.

By default, items on your Completed, For Later or In Progress shelves are public. You decide how much or how little of your shelves you’d like to share with others.

To exclude a title from public view, click the Add Details link to the right of the title to display the pull-down menu, and then click the Keep private checkbox. Private items have a small lock icon next to them.

Items you add to For Later are public by default. 

For more instruction and information about managing your privacy settings, visit http://help.bibliocommons.com/en-ca/040settings/005privacy_settings

How do I register for the catalog?

  • To log on to the new catalog the first time:
    • Use your library barcode number and the password you created for the previous catalog account.
    • The system will prompt you to create a username.  To protect your privacy, your username should not identify you or your address, as the username appears next to any comments you make in the library catalog.
    • The system will prompt you to enter the month and year of your birth.  Federal law prohibits minors age 13 and younger to participate in the social media features.
  • If you don’t have a password or don’t know your password, call the library’s AskUs Hotline at 918-549-7323 or inquire at a library convenient to you.
  • IMPORTANT!  If we have created a password for you, change that password by going to MY SETTINGS once you are logged on to secure your information.
  • The username you choose will have to be unique not only among TCCL customers, but among all Bibliocommons users everywhere. 
  • A “Forgot your password?” link is available in the event you forget your password.  An email with your password will be sent to the email address registered on your library account. 
  • Click on MY SETTINGS to correct or change your password, username or email address.
  • Make sure to click "Save" when changing your password or other personal information.

If you have ANY trouble with the log-in and registration process, please call us at 918-549-7323 or talk to a library staff member at your neighborhood library.

How do I manage my privacy?

Privacy is primarily managed through the “My Settings” link near the top right of the page.

Select the “Privacy” tab, and you can then choose to enable or disable the Recently Returned (Reading History) feature, as well as setting your shelves to be private (for your eyes only).

If you don’t make your shelves private, other people will be able to see them when they click on your username (which appears next to any comments, ratings, reviews, etc. that you make on BiblioCommons.

When creating lists of titles, you can also choose to make them private, so that only you can view them.

After you click, “Create a list,” you will get a box to fill out to describe your list.  The privacy option appears at the bottom of that box.

How do I create a password?

If you did not create a password on the old catalog system, you will need to create one now by visiting http://opac.tulsalibrary.org/patroninfo

To Create A Password:

  1. Enter your library card #
  2. Leave the Password field blank
  3. Click submit

On the next screen,

  1. Enter your library card # again
  2. Leave the Password field blank
  3. Type your password in the Create Password and Retype new Password fields.
  4. Click submit

Passwords MUST:

  • Be at least 6 characters
  • Contain letters AND numbers
  • Not contain repeating patterns such as aaa, abab, etc.
  • Not contain special characters

If you need assistance, please contact your local library or the AskUs hotline at 918.549.7323

Get a Library Card

How do I get a library card if I am a teacher or child-care leader?

Educational institution cards may be issued to teachers and child-care leaders from eligible institutions.  These include elementary, middle and high schools as well as day-care centers located in Tulsa County or within the city limits of Tulsa, Bixby, Broken Arrow, Collinsville, Glenpool, Jenks, Owasso, Sand Springs, Sperry and Skiatook. 

The card is issued in the name of the institution to allow for classroom use of library materials.  The teacher or child care leader is responsible for the material borrowed on the card. Multiple cards may be issued to a single institution with proper authorization.

This card is for classroom purposes only, not for personal use.  Teachers and child-care leaders must present verification of employment, valid photo identification, and proof of current mailing address to obtain the card.  Educational institution cards expire August 1 each year and may be renewed with updated verification of employment.

Print materials and CDs are checked out for 42 days but may not be renewed.  Videos, DVDs, and Blu-ray discs check out for 14 days and may be renewed 100 times for a checkout period totaling up to one year.  Fines are charged at the same rate as regular cards.  Librarians may impose item limits for high demand subject areas.

For questions regarding educational institution cards, please contact the AskUs Hotline at 918-549-READ (7323) or at askus@tulsalibrary.org.

How long is my library card valid and how do I renew it?

Library cards are typically valid for 2 years.

Library cards must be renewed in person. Photo identification and verification of local address are required. If your photo identification does not have your current address we will accept recently postmarked mail to the current address for verification. The library also provides a free postcard that can be mailed to the customer’s current residential address  to be used as verification. Other forms of address verification may be accepted. For further information please contact the Central Circulation Department at 918.549.7444.

How old does my child have to be to get a library card of his or her own?

Library cards are available for children of any age.

How do I get a library card if I do not live, go to school, work or pay property tax in Tulsa County?

Customers who live within the city limits of Bixby, Broken Arrow, Collinsville, Glenpool, Jenks, Owasso, Sand Springs, Skiatook , Sperry and Tulsa also qualify for a free library card.

Customers that do not  live in Tulsa County and do not meet the above criteria may pay $50.00 per year for full access to Tulsa-City County Library  services. The $50.00 fee covers all family members in the household. Please note that eBooks and downloadable audio books may not be checked out with this type of library card.

How do I get a library card?

To qualify for a free library card, someone in your household must live, work, go to school or pay property taxes in Tulsa County, or live, work or go to school within the city limits of Bixby, Broken Arrow, Collinsville, Glenpool, Jenks, Owasso, Sand Springs, Skiatook, Sperry or Tulsa. If you do not meet the requirements for a card, you may purchase one for $50 per household per year.

  • Customers wishing to receive a library card should fill out an application available at any Tulsa City-County Library location.
  • Adults are required to provide photo identification and verify current residential address.
  • Minors (17 and younger) may receive a card signed for by the parent or legal guardian or apply for a Unaccompanied Minor card to be mailed to the parent/legal guardians home address.

Additionally you may apply for a card online.

  • We will mail your new card to your home address.
  • After you receive your new card, please bring it with you to any Tulsa City-County Library location to activate it. Please also bring a photo ID. If your photo ID does not show your current address, please bring a recently postmarked mail with your name and current address on it for proof of residency.

 English Application Spanish Application

Managing Checkout

How do I take advantage of the library’s self-service options?

If you are ready to fully engage the library’s quick and easy self-service options, this guide is a great aid. Follow the link to learn how to check in, check out & renew items, access your account information and pay fines/fees at our new self-service stations.

Self-Check Instructionals

How do I import my lists from the Legacy catalog into the new catalog?

You can import your lists from the Legacy catalog. Here's how to do it.

1. Click the My TCCL tab at the top left corner of the page.
2. Log In to your account with your username (if you have one) or barcode (your library card number) and your password (which is the same one you used on the old site).
a. The first time you log into the new site, you will be prompted to create a username and answer a couple of account questions.
3. Once you are logged in, hover your mouse over the My TCCL tab. Under the column titled My Collections, click For Later. 
a. For Later is the new home for your saved titles, but you will need to import them from the Legacy Catalog.
4. In the middle of your screen, is a small gray box prompting the migration of your items. Click the red Import List Items button to bring up your saved titles and you’re done!

Making Your Lists/My Shelves Public or Not
Our new catalog includes many social media aspects. You have the option of making your reading/viewing/listening lists in My Shelves (Completed, In Progress and For Later) public.

By default, items on your Completed, For Later or In Progress shelves are public. You decide how much or how little of your shelves you’d like to share with others.

To exclude a title from public view, click the Add Details link to the right of the title to display the pull-down menu, and then click the Keep private checkbox. Private items have a small lock icon next to them.

Items you add to For Later are public by default. 

For more instruction and information about managing your privacy settings, visit http://help.bibliocommons.com/en-ca/040settings/005privacy_settings

How do I create a password?

If you did not create a password on the old catalog system, you will need to create one now by visiting http://opac.tulsalibrary.org/patroninfo

To Create A Password:

  1. Enter your library card #
  2. Leave the Password field blank
  3. Click submit

On the next screen,

  1. Enter your library card # again
  2. Leave the Password field blank
  3. Type your password in the Create Password and Retype new Password fields.
  4. Click submit

Passwords MUST:

  • Be at least 6 characters
  • Contain letters AND numbers
  • Not contain repeating patterns such as aaa, abab, etc.
  • Not contain special characters

If you need assistance, please contact your local library or the AskUs hotline at 918.549.7323

How many books and other materials can I check out?

Item limits by type are as follows (for most card types)

  • Books — 50 items
  • Video/DVD — 15 items
  • CDs — 10 items

The total number of items checked out may not exceed 50 items

What if I lose something or return it late?

Fines for books, audiobooks, music CDs, DVDs, videos, and Blu-ray discs are $.10 per item per day with a maximum of $2 per item.  Children’s, tween, and teen books and media do not accrue fines. 

Standard replacement costs are as follows:

  • Audiobooks on cassette or CD - $21.00
  • Audiobooks on Playaway - $65.00
  • Circulating books - $21.00
  • Circulating children’s books - $17.00
  • Mass market paperbacks - $7.00
  • CD ROMs - $30.00
  • Videos, DVDs, or Blu-ray discs - $25.00

Actual replacement costs may vary.  Items that are returned missing replaceable pieces, such as DVD or CD cases or  spine labels, may be charged a $5 damaged item processing fee.

How can I keep track of everything I have checked out, or everything my kids have checked out?

You may register to receive notices via Library Elf. This service is free.

Can I return materials after the library closes?

Night drops are available at all branch libraries with the exception of the Genealogy Center.

Can I return materials to any Tulsa-City County Library?

You may return borrowed materials to any Tulsa City-County Library location with the exception of the Genealogy Center.

How long can I keep my items?

Books, audiobooks, music CDs, DVDs, videos, and Blu-ray discs have a checkout period of 14 days.  These items may all be renewed up to 100 times for a checkout period totaling one year.

Note that some cards and materials have additional restrictions.

Renewing Items

How do I take advantage of the library’s self-service options?

If you are ready to fully engage the library’s quick and easy self-service options, this guide is a great aid. Follow the link to learn how to check in, check out & renew items, access your account information and pay fines/fees at our new self-service stations.

Self-Check Instructionals

How do I create a password?

If you did not create a password on the old catalog system, you will need to create one now by visiting http://opac.tulsalibrary.org/patroninfo

To Create A Password:

  1. Enter your library card #
  2. Leave the Password field blank
  3. Click submit

On the next screen,

  1. Enter your library card # again
  2. Leave the Password field blank
  3. Type your password in the Create Password and Retype new Password fields.
  4. Click submit

Passwords MUST:

  • Be at least 6 characters
  • Contain letters AND numbers
  • Not contain repeating patterns such as aaa, abab, etc.
  • Not contain special characters

If you need assistance, please contact your local library or the AskUs hotline at 918.549.7323

How many times can I renew items?

Items that are renewable may be renewed up to 100 times with a checkout period totaling up to one year.  If you attempt to renew an item that has reached the renewal limit, that been reserved by another customer, or whose loan policies do not allow renewal, a message will appear informing you which titles were not renewed and why. 

How long is the renewal period?

Most items renew for 14 days.  The new due date will be 14 days from the date it is renewed.

Why can I sometimes not renew items?

There are certain circumstances that will prevent an item form being renewed:

  • There are outstanding fines on your card greater than $10.00
  • The material is long overdue
  • Your card (registration) has expired
  • There is a request for the item by another library customer.

Renewal dates are from the date renewed-not the date the material is due.

Managing Holds

How do I take advantage of the library's self-service options?

If you are ready to fully engage the library’s quick and easy self-service options, this guide is a great aid. Follow the link to learn how to check in, check out & renew items, access your account information and pay fines/fees at our new self-service stations.

http://guides.tulsalibrary.org/selfcheckinstructional

Mobius

What is Mobius?

Mobius is a regional group of libraries that share materials.  Each library in Mobius loans their materials to each other for customer use.  Tulsa City County Library card holders can borrow materials from MOBIUS member libraries, providing ready access to materials that would often not be available in a public library.

How do I get titles from MOBIUS?

  1. Search Tulsalibrary.org for the title. If Tulsa City County owns the title, you should place a hold on that title. If the Library does not have the title you want, click the "Search MOBIUS" button. The catalog will automatically re-send your search to the MOBIUS catalog. The next screen you see will be a search results screen from MOBIUS.
  2. If you locate the title you want in the MOBIUS catalog, click on the title to go to the full record. If MOBIUS does not have the title you want, click on the Prospector link to continue your search.
  3. To place a hold on the title, click the "REQUEST THIS ITEM" link located beneath the author, title and publisher information.
  4. In the "With which institution are you affiliated?" box, choose "TCCL".
  5. On the next screen, enter your first or last name, your complete library card number, and the branch where you want to pick up the title.
  6. If more than one copy of the title is available, you may be asked to choose which copy you want to request. Click to select the radio button to the left of the title, and then click the "Request Selected Item" button.
  7. You will receive a confirmation that your request was successful.
  8. You can view titles you have placed on hold by going to My Account at Tulsalibrary.org.

How many titles can I check out from MOBIUS? How many holds can I have?

You can have a combined total of 20 titles at one time.  (Titles remain on your account from the time they are requested until they arrive back to the owning Mobius library.)

How long is the checkout period for MOBIUS titles?

Typically 3 weeks for print materials, but dependent upon lending library.  AV materials may be a shorter period of time, also dependent upon lending library.

Can I renew titles I borrowed through MOBIUS?

Yes, you can renew most titles up to 2 times, unless needed by another patron. Media items may not be renewed. A MOBIUS title may be renewed only if there are 7 or fewer days remaining in the current loan period. If you try to renew a title more than 7 days prior to the due date, you will receive a "Renewal Too Soon" message.

MOBIUS renewals may take some time to process depending on the owning library. After renewing, the title may have a "Renewal Pending" status for a short period of time.

How long will it take for my hold to arrive at my local library?

Average time for an item to arrive from the time the hold was placed is generally 3-4 weeks. Some items may take longer, such as when there are other holds in queue.

How do I know when my hold has arrived?

You will be notified by e-mail if your current e-mail address is in your patron record or by phone.

How long do I have to pick up my hold after it arrives?

7 days.

I can't place holds in MOBIUS. What might be the problem?

You will not be able to place holds or check out titles from the MOBIUS catalog if:

  • Your library card has expired.
  • You owe fines or fees.
  • You have even ONE overdue MOBIUS title.
  • You have a combination of 20 MOBIUS items on your account. (Titles remain on your account from the time they are requested until they arrive back to the owning Mobius library.)

What if I lose or damage a MOBIUS book?

Replacement costs for any MOBIUS title is $120.00. Actual billed amount from owning library may be greater or smaller. 

How do I contact the Resource Sharing Department?

The Resource Sharing Department is located at the Support Services Center. Normal office hours are 7:30 a.m to 5:00 p.m. Monday through Friday. The phone number is 549-7395. If the office is closed, you may leave a message on our voice mail.

ArticleReach Direct

What is ArticleReach Direct?

ArticleReach Direct is an international consortium of academic and public libraries.  Members have created a combined catalog of their journal collections.  Tulsa City-County Library card holders may request articles from other member libraries by requesting them online with the ArticleReach Direct Request Form.  You will be notified by email when the article is available; you must have an email address on file with the library to use this service.

How do I know if the library has my email address on file?

At www.tulsalibrary.org, log into My Account using your username or barcode and password.  If you have never logged in, please see How Do I register for the catalog?

Once logged in, click on the dropdown menu in the upper right hand corner of the page and select My Settings.  Under Account Information, select Email Address.  If your current email address is present in the email address box, then the library has your email on file.  If the email address box is blank, type in your email, and click Save Changes.

How long will it take to get my article?

 Average delivery time is a couple of days.

How long do I have access to the requested article?

The link within the notification email will stay active for 30 days.  Within the 30 days, you will be able to access the article electronically, save it to a storage device and print it.

How do I get articles from ArticleReach Direct?

  1. Identify an article that you want to request.  Record as much information as possible about the article, including article title, journal title, date of publication, page numbers, ISSN.
  2. Click the ArticleReach Direct Request Form link found on the Borrow from Outside TCCL webpage.
  3. On the next screen, enter your first and last name, and your complete library card number, click Submit.
  4. Fill out the article request form with all available information about the article and click Submit.  (Requests with minimal information may not be filled.)
  5. You will be notified by email when the article is available.  A link within the email will provide access to the article.  If no library can fill the request, you will be notified by email that the request was cancelled and a reason will be included in the message.